Grouchiness is not yet gone. It took a hiatus yesterday for a few hours to do Christmas stuff, but I am still in a bad mood. Sometime when I am rested I will not be. Now let’s just see whether we’re more or less busy at work today. I didn’t make a final post yesterday to mention that when I left there were 650 callers on hold and 200 people on the phones. Bear in mind that we have two other call centers, and that was 9 in the morning for half the country. Not that this is interesting or relevant to anyone.